Ensuring best in class customer experience is our goal. In the event that you are not fully satisfied with your product, you may return at your costs any unworn, undamaged merchandise purchased online on www.junghans-shop.com within 14 days of delivery for a refund of the purchase price. The product(s) must be in their original quality and not damaged and/or scratched. Returns are only accepted for purchases made on www.junghans-shop.com and cannot be processed in stores.

Any returns that fails quality inspection from Junghans USA Customer Service like scratches, damages, worn products) will be returned to you and no refund will be issued.

To request a return, please contact Junghans USA Customer Service per email at brand-info@junghans.de and provide us with the purchase order number and the reason why you would like to return the product(s). The Customer Service will provide you with a Return Authorization Number (RTV). The product(s) must be returned with corresponding watch box, warranty cards, user manual, gifts with purchase and any extra bracelet links / accessories. Please carefully pack the products to prevent any damage in transit and provide shipping tracking number to Junghans USA Customer Service per email at brand-info@junghans.de.

Please ship to:

Junghans USA is not responsible for product(s) lost, stolen or damaged during the return process. All refunds will be issued in the form of the original payment.